Service Support

Service Support

After-sales Service

1. Pre-sales service

1. The company should introduce all the relevant information and quality of the company's products to the users in detail.
2. Provide users with product technical lectures, including product use, product use characteristics and other technical issues. Where users need to provide services, the company will send the best engineering and technical personnel to provide customer service and technical lectures.
3. The company has set up a service hotline to answer all kinds of questions and problems related to products.

2. In-sale service

1, to the company to buy the spot of the main users are to fill in the user service tracking card.
2. For new users developed, the marketing department will contact the customer by telephone within one week of the arrival of the goods to inquire about the acceptance of the goods, including whether the product quality can meet the needs of the customer, the mode of transportation, packaging and other requirements of the customer.
3. For newly developed new products, it is required to introduce the products to users, assist users in installation, and introduce the use methods and technical requirements.

4. Key users should send people to visit once or twice a quarter to solicit opinions and solve the problems raised by users.

3. After-sales service

1. When users have quality problems with our products, they receive complaints from customers and ask for a reply within 24 hours. Service personnel should go to the scene to solve the problems at the time required by customers.
2. If there is a quality problem with the product, the company shall be responsible for the return, replacement and repair until the customer is satisfied.
3. Our company will provide a complete network online service system. If you have any questions about the product, including quality, use, and other related issues, you can also feedback through online messages or directly in the form of E-MAIL; we will be in a short time The fastest speed will give you a satisfactory reply.

4. Conditions of Service Qualification

1. If there is a quality problem during the warranty period, if it is caused by the product itself, our company will provide free service.
2. If there is a quality problem during the warranty period, if it is caused by the customer, our company will provide preferential paid service.
3. If there are quality problems after the warranty period, our company is willing to continue to provide preferential services.

Our service tenet: "Serve users, be responsible for users, and satisfy users!"